Shipping policy

All orders are processed within 5 business days before shipping. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery Estimates

Delivery times are estimates and begin from the date of shipping, not the date of order. Delivery times may vary due to customs processing, carrier delays, or other factors outside our control, particularly for international orders.

Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Where We Ship
We currently ship to the United States and Canada.

Customs, Duties & Taxes
Rimei® is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (customs, taxes, duty) are the responsibility of the customer.

Damages
Rimei® is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Questions
If you have any further questions, please don't hesitate to contact us at rimeijewels@gmail.com